Pricing
Support Plan Templates per User/Per month
ESSENTIALS
R300
- Unlimited remote support
- 45 minute target response time
- 4 hour resolution target
- Next business day onsite response
- Support covering Servers, Networks, PC’s, Mac, Phones etc.
- Monitoring & Asset Inventory
- Dedicated Consultant & Account Manger
- In depth IT Audit and Documentation Set
- IT Roadmap, IT Reports, Licensing and Warranty management
- Additional third party support
PRIORITY
R700
- Unlimited remote support
- 45 minute target response time
- 4 hour resolution target
- Next business day onsite response
- Support covering Servers, Networks, PC’s, Mac, Phones etc.
- Monitoring & Asset Inventory
- Dedicated Consultant & Account Manger
- In depth IT Audit and Documentation Set
- IT Roadmap, IT Reports, Licensing and Warranty management
- Additional third party support
- 30 minute target response time
- Unlimited onsite Break/Fix support
- Unlimited Online Backup for Servers
- Unlimited hosting space – Website, Email, Shared Files
- Same day onsite response
- Web site creation and Maintenance
ONSITE
R 450
- Unlimited remote support
- 45 minute target response time
- 4 hour resolution target
- Next business day onsite response
- Support covering Servers, Networks, PC’s, Mac, Phones etc.
- Monitoring & Asset Inventory
- Dedicated Consultant & Account Manger
- In depth IT Audit and Documentation Set
- IT Roadmap, IT Reports, Licensing and Warranty management
- Additional third party support
- 30 minute target response time
- Unlimited onsite Break/Fix support
- Unlimited Online Backup for Servers
- 2Gb per user hosting space – Website and Email